I hear you.No one else does.

1. Information we process

• Account information: your name, email address, account identifiers, and sign-in information received from Apple, Google, or email authentication.
• Audio and conversation content: when you start a microphone feature, CueBee processes live audio to provide transcription, translation, speaker separation, and artificial intelligence responses. We may store transcripts, prompts, conversation backgrounds, uploaded files, generated responses, summaries, and session history.
• Usage and technical information: app and device information, internet protocol address, timestamps, feature usage, quota usage, diagnostics, crash reports, and error information.
• Purchase information: transaction identifiers, purchased products, payment status, and billing account references. Payment providers process your payment details; we do not receive your full card number.

2. How we use information

We use information to provide real-time transcription, translation, voice output, conversation assistance, account access, saved history, customer support, billing, security, abuse prevention, service diagnostics, and product improvement.

3. Audio and artificial intelligence processing

Live audio is transmitted only while a microphone feature is active and is sent to our systems and speech service providers for real-time processing. We do not intentionally keep raw live audio after that processing unless we tell you otherwise for a specific feature or support request. Transcripts and other session content may be retained in your account so that history and related features work.

Conversation content may be sent to artificial intelligence, speech recognition, translation, text-to-speech, and web search providers when needed to deliver the feature you request. Automated output can be inaccurate and should be reviewed before you rely on it.

4. Service providers and disclosure

We use service providers for cloud hosting, authentication, artificial intelligence, speech recognition, translation, voice generation, email delivery, payments, web search, and crash reporting. These providers process information on our behalf under their own contractual and security obligations. Providers may include Apple, Google, Soniox, ElevenLabs, Inworld, Stripe, Resend, and Sentry, depending on the feature used.

We do not sell your personal information. We may disclose information when required by law, to protect users or the service, or as part of a business transaction such as a merger or acquisition.

5. Retention and account deletion

We retain account and session information while your account is active or as needed to provide CueBee. You can delete individual session history in the app. You can also request account deletion from CueBee settings. Account deletion removes live account content; we may retain limited billing, fraud-prevention, security, and deletion-audit records when required for legal or legitimate business purposes.

6. Your choices

You can stop microphone access in CueBee or in your device settings. You may request access, correction, or deletion of your personal information by using the in-app controls or contacting us. You may also disconnect Apple or Google sign-in through the settings provided by those services.

7. Security and international transfers

We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure. CueBee and its providers may process information in countries other than your own, subject to applicable legal safeguards.

8. Children

CueBee is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information without appropriate authorization.

9. Changes to this policy

We may update this policy as CueBee changes. We will post the updated policy here and change the effective date above.

10. Contact us

FITMI LABS LIMITED
Email: hello@cuebee.ca
Website: cuebee.ca